FAQs
Answers about ordering, returns, storage and our lab documents.
What is a tincture?
A tincture is a liquid hemp extract given with a dropper, directly into the mouth or mixed into food.
How should I store these products?
Store treats and tinctures in a cool, dry place away from direct sunlight, with containers tightly sealed. Refrigerate treats after opening.
Can I return an opened product?
Contact Henry’s for help with returns or a quality issue. See our return policy for current terms.
What if my order arrives damaged?
Contact us within 7 days of delivery with photos and your order details.
Do you sell wholesale?
Yes. See the wholesale page for how to apply. Terms are published there.
What is the difference between hemp seed oil and hemp oil?
Hemp seed oil comes from hemp seeds and contains no cannabinoids. “Hemp oil” can refer to seed oil or to hemp extract, so check the label.
How do I get help with checkout?
Email sales@henryshappytreats.com or call (479) 235-0403, Monday–Friday 8am–4pm CST.
Can I get a certificate of analysis?
Certificate of analysis documents are on each product page where available. Ask us if you need one that is not shown.
Questions about your own pet’s health or dosing are best answered by your veterinarian.